Refund policy

 

 

At Cozy Den, every jar is carefully prepared and packaged with care. We want every order to arrive safely and exactly as expected.

Because our honey is a food product, we generally do not accept returns or exchanges once an order has been delivered or picked up.

Damaged, Leaking, or Incorrect Orders

If your order arrives damaged, leaking, or different from what you ordered, please contact us within 48 hours of delivery through our Contact Us page.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and its packaging may be requested via email.

Once we review your request, we will work with you to provide an appropriate solution, which may include a replacement, store credit, or refund.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or has been shipped, we may no longer be able to cancel it.

Five-Gallon Honey Pail

Due to the nature of the product, the Five-Gallon Honey Pail is final sale.

Please inspect the pail upon delivery and notify us promptly of any shipping damage or order discrepancies.

Approved Refunds

When a refund is approved, it will be issued to the original payment method used at checkout.

Depending on your financial institution, it may take several business days for the refund to appear on your statement.